Viewpoint
The newspaper article I was reading was continued on an inside page next to the obituaries. I don’t normally read those, although my wife does …
Once upon a time Shirley had an OK job in an OK industry. Shirley was a janitor in a hospital and she had worked for this same company for 15 years …
Continue reading about 3 Steps to Transform Tasks to Success
In my prior two posts on this topic, Part 1 of X and 2 of X, I shared my belief that loyalty is alive and well … just not loyalty to the dimension of time. Enter stage left: purpose.
Just a little personal observation in the context of a mystery shopper. This past Monday my wife reported for surgery at 6:00 am …
Continue reading about Hospital “Customer” Service at Texas Orthopedic Hospital
In our initial post on this topic I signaled that we should shift our understanding of loyalty – in the context of employee loyalty. The financial incentive for employers is that turnover is expensive. What’s the rule of thumb? To replace an employee cost 1.5-3X their annual compensation? So let’s say, the subject annual [...]
What if a nation desires to honor business achievement in a way that that is of the highest importance and an appropriate tribute from the Crown?
In our last post, the first of three, I wrote about Wells Fargo and how their attention to their employees and culture first … then their strategy … has resulted in superior performance. How superior?
Continue reading about Performance Through People: Wells Fargo – Part 2 of 3
My experience with the banking industry is making deposits, car loans, mortgages and checking accounts. When I look at that industry on a macro level, I just “see” bundles of paper and money moving through the economy …
Continue reading about Performance Through People: Wells Fargo – Part 1 of 3
I like to borrow from the elements of theatrical performances that require a cast and script and audience … and apply the specifications of a great production to business.
There are many types of formal recognition and award programs that you can create within your company to honor desired employee performance, for example, on an annual basis.
Continue reading about The Real Prize in Recognition, Part 1
