Leadership & Leaders

May
16

Cheese Not Required

tom on May 16th, 2012

Here is the TED ( YouTube ) video of Daniel Pink explaining the mismatch between “what science knows and what business does”.

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Leadership & Leaders, Purpose No comments »
Apr
27

Hospital “Customer” Service at Texas Orthopedic Hospital

tom on April 27th, 2012

Just a little personal observation in the context of a mystery shopper. This past Monday my wife reported for surgery at 6:00 am …

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Mar
26

Performance Through People: Wells Fargo – Part 2 of 3

tom on March 26th, 2012

In our last post, the first of three, I wrote about Wells Fargo and how their attention to their employees and culture first … then their strategy … has resulted in superior performance. How superior?

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Mar
21

Leadership – Enter Stage Left

tom on March 21st, 2012

I like to borrow from the elements of theatrical performances that require a cast and script and audience … and apply the specifications of a great production to business.

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Leadership & Leaders, Values, Viewpoint No comments »
Mar
9

The Real Prize in Recognition, Part 2

tom on March 9th, 2012

In Part 1, we advocated that the most impactful program architecture features challenging performance criteria that allows all employees to be eligible.

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Leadership & Leaders, Power of Applause No comments »
Mar
8

Employee Loyalty … Who Calls It?

tom on March 8th, 2012

As kids, on those occasions where 3 to 4 of us knew you were taking a car trip somewhere, one or all would yell out “I call shotgun” !

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Culture, Leadership & Leaders No comments »
Feb
21

Perks #1 – “Best Companies” Top 10

tom on February 21st, 2012

This year’s February 6 issue of Fortune magazine lists The 100 Best Companies. Google rebounded to #1 …

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Feb
16

All the World’s a Stage

tom on February 16th, 2012

I like the analogy of a theatrical stage production to a well – orchestrated business.

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Jan
31

4th Grade Recipe for Leadership

tom on January 31st, 2012

The newspaper story ( Houston Chronicle, January 28 ) reported that a fourth-grade teacher earned a $10,300 bonus for improving fourth-grade student test scores.   After reading about the teacher Chavis Mitchell – his motivation was not the money.  Q: So, what drove him to succeed?  A: The same things that inspire employees to excel and [...]

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Achievement, Leadership & Leaders, Viewpoint No comments »
Oct
20

The Art of Leadership: Humility

tom on October 20th, 2011

Leadership is about serving others, even if at a price of slight inconvenience. One of my favorite phrases that describes that quality is “( he/she )didn’t have to do it”.

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