Culture

tom on May 18th, 2012

People have always craved contributing to something that is worthwhile

Continue reading about Purpose at Work

tom on May 16th, 2012

Here is the TED ( YouTube ) video of Daniel Pink explaining the mismatch between “what science knows and what business does”.

Continue reading about Cheese Not Required

tom on May 3rd, 2012

Once upon a time Shirley had an OK job in an OK industry. Shirley was a janitor in a hospital and she had worked for this same company for 15 years …

Continue reading about 3 Steps to Transform Tasks to Success

tom on May 2nd, 2012

In my prior two posts on this topic, Part 1 of X and 2 of X, I shared my belief that loyalty is alive and well … just not loyalty to the dimension of time. Enter stage left: purpose.

Continue reading about Loyalty is Dead… Not! Part 3 of 3

Just a little personal observation in the context of a mystery shopper. This past Monday my wife reported for surgery at 6:00 am …

Continue reading about Hospital “Customer” Service at Texas Orthopedic Hospital

tom on April 18th, 2012

  Maybe if you are in that Fast Company crowd you fall into that category of those who describe a future where the top three constants are change, change and change. “Get ready, young professional, for 5-8 career changes … not just job changes. “, we hear.  I figured that I’m the centerpiece for that [...]

Continue reading about Loyalty is Dead – Not! Part 1 of X

There is an overriding lesson from this series of posts about Wells Fargo. First, though, here are the final three culture characteristics …

Continue reading about Performance Through People: Wells Fargo – Part 3 of 3

In our last post, the first of three, I wrote about Wells Fargo and how their attention to their employees and culture first … then their strategy … has resulted in superior performance. How superior?

Continue reading about Performance Through People: Wells Fargo – Part 2 of 3

My experience with the banking industry is making deposits, car loans, mortgages and checking accounts. When I look at that industry on a macro level, I just “see” bundles of paper and money moving through the economy …

Continue reading about Performance Through People: Wells Fargo – Part 1 of 3

tom on March 21st, 2012

I like to borrow from the elements of theatrical performances that require a cast and script and audience … and apply the specifications of a great production to business.

Continue reading about Leadership – Enter Stage Left